Junior Claims Handler
| Location | Douala, Cameroon |
| Date Posted | July 24, 2021 |
| Category |
Administration
|
| Job Type |
Full-time
|
| Currency | CFA |
Description
StilFresh is a company committed to taking part in the changing narrative of Africa which has been considered all along as the dark continent by providing International Standard Recovery Services across all regions of the continent. To achieve this, we promise to train, employ and retain African Talents. StilFresh is best placed to cater for Marine Claims needs.
Responsibilities of a Junior Claims Handler.
- Liaising with customers and advising them on any issues that arise
- Preparing proper documentation to file a claim
- Entering claim documentation into the system: Opening a new case on the company database.
- Constantly sending updates to clients on the status/progress of their cases
- Ensure all documentations are available on time.
- Verifying insurance coverage (type of contract)
- Working with risk analysts, brokers and underwriters.
- Ensuring a fair settlement and good customer service for the client.
- Be conversant with the relevant laws and provisions guiding Marine, Air, Land, Cargo transport and rules in the industry.
- Adhere to legal requirements, industry regulations and customer quality standards set by the company.
- Ensure the customer is treated fairly and that the customer receives excellent service per the industry and service standards of the company.
- Be able to identify and investigate potentially fraudulent claims.
Skills Set for A Junior Claims Handler.
-
- An analytical mind
- Excellent verbal and written communication skills especially in the English Language. Any other Language is a plus.
- Attention to detail and numerical skills.
- Someone with self-discipline to work independently
- Be able to adapt, adhere to the laid down processes and foster company culture.
- Good decision-maker, effective under pressure with focus to meet deadlines.
- Good at absorbing and processing large amounts of technical information.
- Computer Literacy (Microsoft Office Package especially Outlook, Excel, Powerpoint)
- A good negotiator
- The ability to use initiative and still work in a team.
Education
- A graduate in BSc - in Law, or a degree in Maritime transport, Insurance and related field.
- Proven Knowledge of Computer - Microsoft Office and Internet.
Interested Candidates should send their CV and Cover Letter to
The deadline to submit applications will be on Friday 06th August 2021 at 05.00 pm.
Note***: Only shortlisted candidates will be contacted.
Good Luck!