Commercial Operations and Execution Lead MEA
| Location | Douala, Cameroon |
| Date Posted | June 25, 2021 |
| Category |
Operations
|
| Job Type |
Full-time
|
| Currency | CFA |
Description
Job Advert Title
Commercial Operations and Execution Lead MEA
Location
Astellas Pharma UAE Home office
Division
International Markets Commercial
Department
Operational Excellence
Employment Class
Arbeidsovereenkomst voor onbepaalde tijd
Description
Developing innovative therapies is one of the most challenging, most essential and personally rewarding fields in science. This is the most exciting time to be a part of Astellas, a company with a uniquely collaborative and patient-focused culture.
Astellas is currently hiring a Commercial Operations and Execution Lead MEA to be based in Dubai, UAE. The role will be reporting directly into the Commercial Director MEA.
Purpose of the Position :
- Work closely with the International Markets Customer Excellence team and MEA Commercial Director to deploy local Customer Excellence capabilities across MEA region specifically focusing on:
Digital Excellence
Customer Excellence
- Co-ordinate the implementation of new/existing Customer Excellence capabilities to ensure process timelines are adhered to plans and Countries team are equipped with the required knowledge to roll out and utilise
- Build and enhance digital understanding and capability of the commercial teams in the Affiliate
- Maintain CRM, B&MI and Digital applications and responsible of the good adoption by all the users for all MEA Countries
- Affiliate implementation of Customer Excellence and Digital Excellence initiatives aligned with International Markets
- Working closely with the International Markets Customer Excellence team and country brand teams, recommend measurable strategies and tactics to country management to improve sales and customer experience
- Drive commercial effectiveness within MEA (Segmentation & targeting, Cycle plans, Sales forces strategy…)
- Drive a proactive approach to generating appropriate market feedback for Commercial Teams at country level, to drive new capabilities and digital enhancement
Requirements for the Role:
- Minimum of 3 – 5 years experience of driving digital marketing ideally within the pharmaceutical industry including sales force activities of several years.
- Experience and understanding of the Veeva system
- Experience with QLIK and QLIKSense Analytics Platform
- Proven team management skills, including global and/or regional and/or local matrix leadership, having worked in cross functional teams.
- Effective executor with a strategic mindset
- Degree level qualification - life sciences, training, business
- Excellent communication skills and ability to develop and maintain good working relations with internal and external stakeholders. Arabic and French skills would be a plus.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.