StilFresh is a company committed to take part in the changing narrative of Africa which has been considered all along as the dark continent by providing International Standard Recovery Services across all regions of the continent. To achieve this, we promise to train, employ and retain African Talents. StilFresh is best placed to cater for Marine Claims needs.

Responsibilities of a Junior Claims Handler.

• Liaising with customer and advising them on any issues that arise
• proper documentation to file a claim
• Preparing Entering claim documentation into the system: Opening a new case on the company database.
• Constantly sending updates to clients on the status / progress of their cases
• Ensure all documentations are available on time.
• Verifying insurance coverage (type of contract)
• Working with risk analysts, brokers and underwriters.
• Ensuring a fair settlement and good customer service for the client.
• Be conversant with the relevant laws and provisions guiding Marine, Air, Land, Cargo transport and rules in the industry.
• Adhere to legal requirements, industry regulations and customer quality standards set by the company.
• Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and service standards of the company.
• Be able to identify and investigate potentially fraudulent claims.

Skills Set for A Junior Claims Handler.

• An analytical mind
• Excellent verbal and written communication skills especially in English Language. Any other Language is a plus.
• Attention to details and numerical skills
• A self with self-discipline to work independently
• Be able to adapt and adhere to the laid down processes and foster company culture.
• Good decision maker, effective under pressure with focus to meet deadlines
• Good negotiator
• Good at absorbing and processing large amounts of technical information
• Ability to use own initiative and still work in a team

Education Requirements

• A BSc in – Law, and or Maritime transport, Insurance and any related field.
• Proven Computer and Internet Literacy (Microsoft Office Package especially Outlook, Excel, Powerpoint, Google – Drive, meet, calendar etc)