A hotel structure located in Douala is looking for a Receptionist for the needs of its services

Main missions:

• To be the guarantor of the good progress of the stay of the customers in the hotel.
• You intervene during the constitution of the customer file when it arrives at the payment of the services at the time of its departure.
• Your client's privileged interlocutor, you know how to adapt to his requests, advise him, build loyalty, offer him a personalized and memorable service.
• Ensure operations related to the arrival and departure of the client
• Take into account and anticipate customer needs
• Ensure customer satisfaction and follow-up
• Manage any objections and / or remarks from the client
• Manage phone calls and reception mailbox
• Take reservations
• Promote the different services of the establishment to optimize sales
• Ensure billing and collection operations

Profile

• Bac / Bac + 2 / Marketing / Commercial or Training in Hospitality-Catering;
• Commercial skills;
• Fluency in French and English will be an asset;
• Mastery of computers.

Qualities :

• Sense of contact and courtesy;
• Sense of service and dedication;
• Discreet, organized, and rigorous.
• Be of good character

Application files consisting of: CV and a Cover Letter should be sent to the following address: recruitdla@gmail.com

Deadline: 01/20/2020