Express Lane Service Advisor / Customer Service / Greeter
| Location | Pella, IA, Cameroon |
| Date Posted | January 14, 2020 |
| Category |
Administration
|
| Job Type |
Full-time
|
| Currency | CFA |
Description
Are you a motivated person with good communication and customer service skills? Join our team at a high volume multi-franchise auto dealership. Prefer candidates with 2-3 years automotive service experience, but willing to train the right candidate. Must be highly organized, have a professional appearance and a good driving record with a valid driver license. Experience with ADP computer system helpful, but not required. We offer constant training and an excellent technician base to work with.
- Ensure that customers receive prompt, courteous, and effective service
- Drive the sale of technicians' time to meet departments sales forecast
- Prioritize required services, and be prepared to provide options upon request
- Keep customer informed on completion times, service expenses, and possible changes
- Ensure customer has a positive dealership experience
- Know the product well enough to answer characteristic and operational questions regarding customer’s vehicle
As a Quick Lane Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a customer service advisor:
- Experience in a Quick Lane Advisor role strongly preferred
- Customer facing experience
- Must have computer proficiency
- Valid driver's license
This is a Quick Lane Advisor | Customer Service | Greeter position; please DO NOT APPLY if you are seeking a Service Advisor role.